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As a result, effective problem solving may also require industry or job-specific technical skills. For example, a registered nurse will need active listening and communication skills when interacting with patients but will also need effective technical knowledge related to diseases and medications.

Problem solving skills

To solve a problem effectively, you will likely use a few different skills. Here are a few examples of skills you may use when solving a problem:. Researching is an essential skill related to problem solving. As a problem solver, you need to be able to identify the cause of the issue and understand it fully.

Problem Solving Skills | SkillsYouNeed

You can begin to gather more information about a problem by brainstorming with other team members, consulting more experienced colleagues or acquiring knowledge through online research or courses. The first step to solving any problem to analyze the situation.

Your analytical skills will help you understand problems and effectively develop solutions. You will also need analytical skills during research to help distinguish between effective and ineffective solutions.

What are problem-solving skills?

Ultimately, you will need to make a decision about how to solve problems that arise. At times and with industry experience , you may be able to make a decision quickly.

Solid research and analytical skills can help those who have less experience in their field. There may also be times when it is appropriate to take some time to craft a solution or escalate the issue to someone more capable of solving it. When identifying possible solutions, you will need to know how to communicate the problem to others.

You will also need to know what communication channels are the most appropriate when seeking assistance. Once you find a solution, communicating it clearly will help reduce any confusion and make implementing a solution easier. Dependability is one of the most important skills for problem-solvers.


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Solving problems in a timely manner is essential. Employers highly value individuals they can trust to both identify and then implement solutions as fast and effectively as possible. There are several methods you can use to improve your problem-solving skills.

ISBN 13: 9780412374906

Whether you are searching for a job or currently working, improving your problem-solving skills and associated abilities will help make you a strong candidate and employee. Showcasing your problem-solving skills on your resume and cover letter can help employers quickly understand how you might be of value to their team.

When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long. After I explained the problem to my supervisor, she and the attorney agreed to pay me to come in on Saturday mornings to focus on the backlog. I was thus able to eliminate it in a month. When I joined the team at Great Graphics as Artistic Director, the designers had become lackadaisical and uninspired because of a former director who attempted to micro-manage every step in the design process.

I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work. I also introduced monthly team-based competitions that helped to build morale, spark exciting new ideas, and improve collaboration. Interviewers may also provide an example of a potential problem and then ask you to outline the steps you should take to address it. To prepare, brainstorm issues that commonly arise in your field.

The list below includes common strategies involved in problem-solving. These skills can be useful to include in your answer to an interview question related to problem-solving. You can also frame bullet points in your resume to show off how you solved a problem.


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Problem Solving in Business and Management: Hard, soft and creative approaches

The five primary steps in problem-solving are:. Analyzing the factors or causes contributing to the unwanted situation. Required Skills:. Generating a set of alternative interventions to achieve your end goal. Evaluating the best solutions. Implementing a plan. Assessing the effectiveness of your interventions. Article Table of Contents Skip to section Expand. What Are Problem-Solving Skills?